Welcome to Home Base Store’s FAQ section. We’ve compiled answers to common questions about our products, shipping, returns, and more to help you shop with confidence.

About Home Base Store

Who is Home Base Store?
We’re your trusted partner for home furnishings, automotive maintenance, and DIY projects. Based in Elba, US, we serve customers worldwide with quality products and reliable delivery services.
What products do you offer?
Our diverse range includes automotive supplies (body repair, paints, cleaning kits), home furniture (bedroom, baby & kids), bathroom organization, boating & marine equipment, electrical tools, safety gear, and DIY essentials.

Product Questions

How do I choose the right automotive product for my needs?
Our automotive categories are clearly organized by function (repair, cleaning, accessories). For specific recommendations, email our customer service with your vehicle details and needs.
Are your furniture products easy to assemble?
Most furniture comes with clear assembly instructions. Products requiring minimal assembly are marked in their descriptions. For complex items, we recommend professional assembly.
Do you offer product warranties?
Warranties vary by product and manufacturer. Check individual product pages for warranty details or contact us for specific information.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account. This allows you to track orders, save preferences, and speed up future purchases.
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page. We’ll email instructions to reset your password securely.
Can I modify or cancel my order after placing it?
Contact us immediately at [email protected] if you need to change an order. We process orders quickly, so changes may not always be possible.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect details, or your bank’s security measures. Contact your card issuer or try an alternative payment method.

Shipping & Delivery

Where do you ship?
We ship globally, excluding some Asian and remote regions. Contact us if you’re unsure about delivery to your location.
What are my shipping options?
Choose between:
– Standard Shipping ($12.95): 10-15 days via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 days via EMS with tracking
How long does order processing take?
We process orders in 1-2 business days, with items leaving our warehouse within 48 hours.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this on the carrier’s website for real-time updates.
What if my package is delayed?
While rare, delays can occur. Check tracking first, then contact us if your package exceeds the estimated delivery window.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the date of receipt. Items must be unused, in original packaging with all tags.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How long do refunds take?
Once we receive your return, refunds process within 5-7 business days to your original payment method.

Contact Information

How can I reach customer service?
Email us at [email protected] for prompt assistance. Our team is happy to help with any questions not covered here.
What are your business hours?
Our customer service team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Where is your physical location?
Our headquarters is at 4609 Quarry Drive, Elba, US 36323. Please note this is not a retail location.

Still have questions? We’re here to help! Contact our friendly customer service team at [email protected].